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@ 2016 Gordon Medical Centre

How we Care for Your Medical Needs

Telephone Calls

If it is an emergency, calling 000 immediately is the best course of action. For urgent or non-urgent matters, please call to speak to our team of reception staff and nurses who will be pleased to help you or connect you to your doctor if required. If you leave a contact name and number, your call will be returned at the earliest convenience. This is because we don't like to interrupt your consultations unless absolutely necessary.

General Health Advice can also be obtained from nurses on HealthDirect line 1800 022 222.

Repeat Prescription/Referrals

Repeats can be issued if you attended regarding the same condition within the last 3 months but this is at the doctor's discretion. Please note that there is a $20 charge for this service. In the interest of good medical care, patients are encouraged to come in for a consultation.

Preventative Care

Preventative measures to promote good health will often be recommended based on industry best practice. Our practice uses a recall/reminder system and also participates in various Government Reminder Systems e.g. Cervical Screening and Immunisation.

Examination Results

At the end of your consultation, your doctor will advise you how to obtain your test results. It will depend on the test and situation. We urge you to diligently follow up your results. In some cases, you will be contacted by your doctor or you will be asked to call. In many cases, you will be asked to make an appointment to obtain your results. This is done as many results cannot be explained or best not handled over the phone. Please do so as your examination results are extremely important.

Continuity of Care

We will always endeavour to book you in with your doctor of choice. Please advise reception when booking. Continuity of care is in the best interest of the patient and we highly recommend it.

Practice Autonomy

One of the underlying factors of giving care to our patients is the ability to choose the best service for the patients' specific needs. Our practice ensures that all our GPs have total autonomy as to where they refer their patients for the best outcome.

Alternative Health Care

While we are not an alternative health care centre, we highly recommend that you share any alternative treatment you are undergoing with your GP. Your GP can advise you on any of the treatments, how it works with traditional medicine and any contraindication. In some cases, alternative therapies exist side by side with traditional medicine. 

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